Polar

Our Polar integration is built on top of our Incoming webhooks feature. This system lets you send webhooks from supported platforms directly to Loops so you can easily sync users and customers as well as send automated emails. You can sync your Polar customer data to Loops for customer, order and subscription events and trigger emails with workflows.

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Supported events

We accept the following Polar events:

• customer.created
• customer.updated
• customer.deleted
• order.paid
• subscription.created
• subscription.active
• subscription.canceled
• subscription.uncanceled
• subscription.past_due
• subscription.revoked

Polar webhook docs If you send other events, they will be ignored.

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Synced data

We sync the following Polar data to your Loops contacts for every incoming event:

• Email address
• First and last name (optional)
• External ID (optional)

We use the email addresses of Polar customers to match contacts in your Loops audience. If the email address is not found in Loops, we will create a new contact. The external ID is useful if you want to link your Loops contact record to unique users in your application via Polar’s external_id field. The customer.deleted event can be used to delete or unsubscribe your Polar customers from your Loops audience.

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Connect Loops and Polar

To get started, go to Settings -> Polar in Loops and click the Sign in to Polar button. Select the Polar organisation you want to connect to. You will be redirected back to Loops when you are done. A new webhook endpoint will be created in Polar, with the supported events enabled. You can check this by going to Developers -> Webhooks in Polar and then clicking on the “Loops” endpoint.

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Configure events

You can select and configure the Polar events you want to be sent to Loops. For each event, you can choose to trigger workflows via events as well as update customer data like assigning a user group and syncing customer names. Make sure to click Save to save your changes.

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Testing Polar webhooks

You can test a customer.* webhook by creating a new customer in Polar. You can see all sent webhooks by going to Developers -> Webhooks and then clicking on an endpoint. On Loops’ end, You will see new contacts appear in your Audience page, and triggered events in the Events page.

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Examples

Here are some examples of how you can send data from Polar to Loops to sync contacts and trigger useful emails to your customers.

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Syncing customers to Loops

Create or update contacts in your Loops audience when a customer is created or updated in Polar.

1. Connect Loops to Polar.
2. In Loops, make sure customer.created and customer.updated are toggled on on the Polar settings page.
3. If you want to sync customer names, open the Sync additional data section and toggle on Full name.

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Send an email to all new Polar customers

Send an email from Loops when a new customer is created in Polar.

1. Create a new workflow in Loops using our Stripe - New Customer template.
2. For the workflow trigger, select Event received and then select Polar from the first dropdown and customer.created from the second dropdown.
3. Toggle on customer.created on the Polar settings page.

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Send an email after a successful order

Send an email from Loops when an order is paid in Polar.

1. Create a new workflow in Loops using our Stripe - Payment Successful template.
2. For the workflow trigger, select Event received and then select Polar from the first dropdown and order.paid from the second dropdown.
3. Toggle on order.paid on the Polar settings page.

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Subscription created email

Send an email from Loops when a new subscription is created in Polar.

1. Create a new workflow in Loops.
2. For the workflow trigger, select Event received and then select Polar from the first dropdown and subscription.created from the second dropdown.
3. Add an email node to the workflow and create your email.
4. Toggle on subscription.created on the Polar settings page.