Adding content

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The editor

We have built a powerful editor for creating emails. Create any email with our flexible design tools, and write distraction free with Writing mode.

Here are a few of the editor’s stand-out features:

• Customizable custom themes to keep your designs consistent
• Writing mode, distraction-free editing which hides the editor interface
• Auto-saves as you type
• Mobile-friendly so you can write and design emails on any device
• Support for images, buttons, social icons, dividers and columns
• The same interface for marketing and transactional emails
• Personalize emails with contact and event properties

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Formatting text

Once you have written content in your email, you will see formatting options appear in the right-hand panel. These options will change depending on the element you have selected in the email.

You can choose between different headings, style text bold, italic, underline as well as add links. You can also change text size and color.

Text can also be easily changed into lists, quotes and inline code blocks.

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Writing mode

To focus on writing your email, you can enter Writing mode.

To toggle writing mode, use the switch just above the editor or use the Cmd+/ (Mac) or Ctrl+/ (Windows) keyboard shortcut.

When in Writing mode, you can edit styles by clicking the Show styles button that appears above selected elements. This will open a slide-in editor panel on the right

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Adding elements

Emails can be more than just text. You can add the following elements to your emails:

• images
• buttons
• dividers
• social icons
• columns

You can add elements from the toolbar above the editor, or by hovering over an existing element in your email and clicking the + plus icon on the left.

You can also add elements by typing / in the editor:

If you continue typing, you can narrow down the selections. You can use your arrow keys to select items and pressing Enter will confirm your selection.

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Images

As well as adding from the toolbar or the + icon, you can drag or paste images into the editor.

Add a link to an image by selecting the element and then clicking the + button in the Link editor panel on the right.

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Dynamic images

Uploaded images can become dynamic by selecting them and then clicking + in the Dynamic source section in the right-hand panel.

Paste in an image URL or add dynamic content by clicking the icon on the right.

For example, you could insert an imageUrl data variable in a transactional email, or use an avatarUrl custom contact property in a campaign.

You can also create dynamic URLs by combining text and dynamic content inside the image source field.

Keep in mind that the image must be publicly accessible for this to work and the URL must end with a supported image file extension for email (like .jpg or .png). Additionally, these images should be hosted for a period of time that is relevant to the email’s lifecycle as they will not be stored in Loops.

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Links

You can add links to text, images and buttons. First, select the text or element and click the + icon in the Link editor panel (or use Cmd+K).

Enter your URL into the field then hit Enter. Helpfully, you can omit the https:// protocol as it is automatically added to each link.

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Link tracking

By default marketing emails (campaigns and loops) have opens and link tracking enabled. This can be disabled for all emails in Settings -> Tracking.

If you want to disable click tracking on individual links in your emails, click the icon in the editor panel.

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Dividers

Dividers help separate or group content in your emails. Change spacing around dividers in the Block settings editor panel.

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Social icons

You can add a row of social icons to your emails. There are hundreds to choose from.

You have options for icon size, gap and color (black, grey or white). You can add more icons by clicking the + icon in the editor panel.

To rearrange icons, you can drag them around in the editor or in the Links list in the editor panel.

You can also change padding, alignment and more using the Block styles.

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Columns

Columns allow you to arrange content side by side, creating dynamic layouts for your emails. You can use columns to place elements like images, text, buttons, and more next to each other.

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Adding columns

You can add columns to your email in several ways:

1. Using the / slash menu in the editor: Type / to open the slash menu then start typing “columns” or click on the Columns option.
2. Using the editor toolbar: Click on the columns icon to insert a column layout.
3. Dragging two blocks together: Click and hold the block settings icon (six dots) to the left of a block. Drag the block next to another one until you see a vertical gray line on the right, which indicates a new column will be created.

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Customizing columns

Once you’ve added columns, you can customize their appearance and behavior to suit your design needs.

Width and spacing

You can adjust the width of a column by clicking and dragging the gray bar between the columns.

You can also adjust how much space appears between columns by dragging the green bar between the columns.

Stacking columns on mobile

When emails are viewed on a mobile device (when there is less horizontal space available) you can choose if your columns should stack vertically for better readability or stay as columns.

In the Block styles editor panel you’ll find the option to stack columns vertically on mobile (when the viewport is 479px or smaller).

Adding and moving content

You can drag elements like text blocks, images, and buttons in and out of your columns.

To do this, hold down the Cmd key (Mac) or Ctrl key (Windows) while hovering over the element you want to move. Then click and drag the block settings icon (six dots) to move the block to its new position.

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Tips

• No nested columns: Keep in mind that nesting columns within columns is not supported. If you need a complex layout, consider adjusting your design to fit within the two-column limit.
• Consistent styling: Use the block settings to ensure that padding and alignment are consistent across your columns for a polished look.

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Reordering content

If you hover over a block in your email, you’ll see a drag-and-drop icon appear on the left. You can drag this icon to re-order elements in your email.

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Footer content

We add an automatic footer into campaign and loops emails, which includes your company name, address and an unsubscribe link.

Unsubscribe links help prevent your messages from being marked as spam and ensure that your messages are willingly being received by an engaged audience, helping your deliverability.

The unsubscribe link leads to a Preference Center, where your contacts can manage their own subscriptions.

You can edit your company address from Settings -> Domain.

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Keyboard shortcuts

The following keyboard shortcuts are available in the editor.

On Windows use the Ctrl key instead of the Cmd key.

• Cmd+/ to toggle writing mode
• Cmd+K to add a link
• Cmd+B to make text bold
• Cmd+I to italicize text
• Cmd+U to underline text

You can also use the following default keyboard shortcuts:

• Cmd+A to select all
• Cmd+C to copy
• Cmd+V to paste
• Cmd+X to cut
• Cmd+Z to undo
• Cmd+Shift+Z to redo

The editor automatically saves your work as you type so there is no need to save manually.

Add lists by starting a new line with - for a bullet list or 1. for a numbered list.