Add new contacts via CSV
Select “Import contacts” in the top right of the Audience page.
Hover on “CSV” and click “Upload CSV”. Download the example formatted CSV to get an idea of the columns we use. By default, we recommend using at least
After uploading the CSV you’ll have a chance to review any duplicates or missing information before finishing.
When the upload is finished, all the uploaded contacts can be viewed in the Audience page. That’s it! 🎊
Update contacts via CSV
You can also upload a CSV file to update your existing contacts in bulk.
You can either download a CSV from your Audience page in Loops, edit the data and re-upload it, or start with a new CSV file and just include the contacts and columns you want to update.
When updating contacts, Loops will first look for a matching contact using the value in the
User ID column, then the
If a contact is found, Loops will update the contact using the data provided in the CSV file. If a contact is not found with either
User ID or
Note: If a contact is found using
User ID and its email address does not match the provided
View previous CSV uploads
After uploading CSV files you can view a history of your uploads plus details for each file’s rows.
On the Audience page click “Import contacts”, hover on “CSV” and click “Upload CSV”. On the next page click on “View imports”, which will show you a list of all of your past uploads.
Clicking on one of your uploads will let you view lists of all new, updated or duplicated contacts plus a list of any errors from the import.
- All contacts uploaded will be automatically marked as subscribed. If you want to mark imported contacts as usubscribed add a “Subscribed” column into your CSV file and use
falseas the column value.
- The importer does not re-subscribe contacts who are marked as unsubscribed in your Audience.
- The default
Sourcevalue for each uploaded contact will be “CSV Upload”. You can change this by adding a
Sourcecolumn to your CSV file and specifying a custom value.