When you set up your account for the first time, you will want to set up your domain records in order to start sending email.

Loops sends email on your behalf, using our IP’s. That means you get the benefit our shared IP reputation combined with the verified checkmarks in the inbox that shows you’re sending from your domain. Pretty cool right?

Here’s how to set it up in just a few steps.

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Step 1: Navigate to your domain settings page

Here’s a quick link. Click “View Domain Records”

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Step 2: Set up your records

On this page, you’ll see a few things.

  1. Your records
    • These are SPF, DKIM and MX records that need to be set up in your domain zone editor inside of your domain registrar like Namecheap, Google Domains, AWS, Godaddy or elsewhere.
    • Next to each record is a tiny functional clipboard icon. You can use this to copy the records to your clipboard and paste them. More on this below!
  2. Your sending domain
    • This is indicated below by “yourcompany.com”. This will have your domain listed. If you’d like to change domains, just contact Adam ([email protected]) and we’ll set up new records for you.
  3. A verify records button
    • Once you have copied your records to your registrar, click this button to verify they have been set up correctly.

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Step 3: Add your domain records

Copy and paste the records over one by one into your registrar.

A few things to keep in mind:

  • You want to use the “TYPE”, indicated as TXT, CNAME and MX in setting up your records, not the title of the record eg SPF, DKIM, MX
  • Instructions for specific providers:

Last but easy to miss:

Make sure you enter the “Priority” while setting up your MX record. In most registrars this is done by formatting it like “10 {pastedrecordname}”. Occasionally you will be asked to place it on a separate line. Just make sure to read the instructions on the page as you set up your MX record and if you have any questions, just ping [email protected]

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Step 4: Verify your records are set up correctly

After you have copied and pasted your records into your domain registrar, you can click “Verify Records” at the bottom of the page to check your server.

Sometimes records can take up to an hour to propagate across all the servers. During that time you may see different records validate. This is totally normal, just check back later.

If the domain is set up correctly, you should get a screenshot like the one below! If not, check back soon, sometimes records can take up to 20 minutes to propagate.

Notice the “Verified” in green next to each record section.

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Still have questions?

Here are a few guides to add records for:

Still confused? Just shoot us an email 🙂